Terms of Service

By accessing our website, booking an appointment, or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Medical Disclaimer

The content on this website is for informational purposes only. It is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment.

• Always seek the advice of a qualified veterinarian with any questions you may have regarding a medical condition.
• If you believe your pet is experiencing a medical emergency, call us immediately or go to the nearest 24-hour animal emergency hospital. Never disregard professional advice because of something you read on this site.

2. Appointments and Cancellations

• Scheduling: Appointments are required for all non-emergency visits.
• Cancellations: We require at least [24/48] hours notice for cancellations or rescheduling.
• Fees: Failure to provide timely notice or “no-showing” for an appointment may result in a cancellation fee of $[Amount] or a requirement to prepay for future exams.

3. Payment and Fees

• Payment Due: Payment in full is required at the time services are rendered. We do not offer billing or payment plans.
• Accepted Methods: We accept [Cash, Credit Cards, Debit, and third-party financing like CareCredit/Scratchpay].
• Estimates: We are happy to provide a written estimate for surgeries, hospitalizations, or complex procedures. Please note that estimates are professional approximations; final costs may vary based on the patient’s clinical needs during treatment.

4. Prescription Refills

• To ensure patient safety, a valid “Veterinarian-Client-Patient Relationship” (VCPR) must exist. This typically requires that your pet has been examined by our doctors within the last 12 months.
• Please allow [24-48] hours for prescription refill requests to be processed.

5. Patient Safety and Conduct

For the safety of our staff, clients, and other patients:

• All dogs must be on a secure leash while on the premises.
• All cats and small animals must be in a secure carrier.
• We reserve the right to refuse service in cases of aggressive animal behavior or abusive behavior by owners toward our staff.

6. Intellectual Property

All content on this website—including text, graphics, logos, and images—is the property of Dr. Anindita Basu and is protected by copyright laws. You may not reproduce or distribute any content without our express written permission.

7. Limitation of Liability

Dr. Basu VetCare and its employees shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or the information contained herein.